Review Monitoring Checklist
A comprehensive checklist to ensure you're monitoring and responding to app store reviews effectively and consistently.
Daily Tasks
Check for New Reviews
Monitor Google Play Store for new reviews on your app(s)
⏰ Recommended: First thing in the morning (9 AM) and end of day (5 PM)
Respond to Priority Reviews
Address 1-2 star reviews, reviews mentioning bugs, or reviews from influential users first
🎯 Target: Respond within 4-6 hours for critical issues
Log Review Metrics
Track daily review count, average rating, and sentiment in your analytics dashboard
📊 Include: New reviews count, rating breakdown, response rate
Share Critical Feedback
Forward bug reports and feature requests to development team immediately
👥 Include: Screenshot of review, user details, priority level
Weekly Tasks
Review Response Backlog
Catch up on any missed reviews and ensure 100% response rate for negative feedback
🎯 Target: <90% of all reviews should have responses within 48 hours
Analyze Review Trends
Identify common themes in feedback: recurring bugs, feature requests, or praise
📈 Look for: Keyword frequency, sentiment changes, rating patterns
Update Response Templates
Refine your response templates based on what worked well this week
✍️ Focus on: Personalizing common responses, addressing new issues
Team Review Meeting
Share weekly insights with product and development teams
🚀 Include: Top issues, user sentiment, feature request priorities
Monthly Tasks
Generate Monthly Report
Create comprehensive report on review metrics, trends, and impact
📊 Include: Rating trends, response rates, sentiment analysis, user acquisition impact
Competitor Review Analysis
Monitor competitor apps to understand market feedback and opportunities
🔍 Track: Competitor ratings, common complaints, feature gaps
Review Process Optimization
Evaluate and improve your review monitoring workflow and tools
⚡ Consider: Automation opportunities, response time improvements, team efficiency
User Feedback Integration
Ensure review insights are incorporated into product roadmap
🛣️ Document: Feature requests, bug priorities, user experience improvements
Key Metrics to Track
Review Volume Metrics
- • Daily new review count
- • Weekly review volume trends
- • Review velocity after app updates
- • Seasonal review patterns
Rating & Sentiment
- • Overall app rating trends
- • Rating distribution (1-5 stars)
- • Sentiment score changes
- • Rating recovery after fixes
Response Performance
- • Average response time
- • Response rate percentage
- • Response quality scores
- • Follow-up conversation rates
Impact Metrics
- • Review-to-download correlation
- • Feature request implementation rate
- • Bug resolution impact on ratings
- • User retention after review response
Emergency Response Protocol
🚨 Critical Issues (Immediate Response Required)
- • App crashes or major bugs affecting core functionality
- • Security vulnerabilities reported by users
- • Sudden flood of negative reviews (>5 in 1 hour)
- • Reviews from high-profile users or press
Response Time: Within 1-2 hours
Actions: Immediate team notification, public acknowledgment, escalation to development team
⚠️ High Priority (Same Day Response)
- • 1-2 star reviews with specific bug reports
- • Reviews mentioning data loss or payment issues
- • Multiple reviews about the same problem
- • Reviews threatening to uninstall or switch to competitor
Response Time: Within 4-6 hours
Actions: Personal response, support ticket creation, team notification
Recommended Tools & Resources
Review Tracking Spreadsheet
Track daily metrics, response times, and sentiment analysis in a organized format.
Automated Monitoring
Use ReviewRadar for instant Slack notifications when new reviews arrive.
Response Templates
Pre-written, professional responses for different types of reviews and situations.
Automate Your Review Monitoring
Don't let important reviews slip through the cracks. ReviewRadar monitors your app 24/7 and sends instant notifications to your team.